Utility Management
Welcome to Help Central’s home page for New World ERP Utility Management. Here you will find links to documentation, videos, and webinars related to the Utility Management application, as well as timely announcements when applicable.
Also, you can use the table of contents on the right side of the page to navigate within the online help. The contents are organized to match the menu layout in the Utility Management software.
Announcements
- eBill status changes have been added to the Utility Billing Audit Viewer. (Patch 2025.1.2)
- When a Notify communication is processed for a delinquent notice, a utility account event is created in Customer Service. (Patch 2025.1.2)
- The phone number and email address have been added to the AMR export file. (Patch 2025.1.1)
- Opt-in options for Notify have been added to Customer Service. (Patch 2024.1.15)
- A message stating that additional fees may be applied has been added for transactions using Payments. (Patch 2024.1.15)
- New and updated features since release 2022.1