The Adjustments module gives organizations the ability to create and maintain transactions that affect the balance on an account. Adjustments uses the standard workflow process that allows the organization to review, approve, route, and post transactions.
Several types of adjustments are possible:
- Raise or Lower Bill - This type of adjustment will alter the amount of a bill. Reasons the original bill amount may be incorrect include a meter malfunction, an incorrect read, or a data entry error.
- Raise or Lower Payment - This type of adjustment will alter the amount of a payment. Reasons that a payment amount may be incorrect include a check being returned for insufficient funds or a data entry error.
- Refund - Creating a refund in Customer Service for a credit balance creates an adjustment transaction. The refund is then processed through Adjustments.
- Overpayment - This type of adjustment will alter the amount of an overpayment on the account. Reasons this amount may be incorrect include a payment being incorrectly applied, where the correct application of the payment results in an overpayment. The overpayment adjustment is then created to record the overpayment on the account.
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