Delinquencies Tab - Delinquent Processing

The Notice section of the Delinquencies tab allows the Utility to define general defaults for delinquent processing.

1. If the Utility wants to penalize inactive accounts, select the Penalize Inactive Accounts checkbox.
2. Select the Send Notice to Inactive Accounts check box if the utility wants to generate notices for inactive accounts that meet the notice criteria. Most utility organizations elect not to use this option.
3. If a third-party will produce the notices, select the Notice Export File Type that should be used to produce notices. The options are defined in Maintenance > new world ERP Suite > System > Import/Export > Export Type List. If notices are produced on site, leave this control blank.
4. Select the Include Positive Adjustments check box if adjustments that raise the account balance should be included when determining whether the account should be included in delinquent processing.
5. The Partial Payment Handling field determines what amount should be used when calculating a penalty on a bill that was partially paid. The default value is Unpaid Portion Only, indicating that the penalty will be created against the outstanding balance only. The other option is Original Bill Amount, which indicates that the penalty calculation will not account for the fact that part of the bill was paid; the penalty will be calculated on the entire bill amount.